Shipping and Returns

Our Terms and Service:

 Due to COVID-19 we cannot accept any refunds until further notice. Any shipping can incur delays.

 

Shipping 

All our goods are shipped from Bali, Indonesia.

1 We offer free International shipping on all orders over 300 US$.

2 International shipping 10 - 14  working days.

3 Domestic shipping 3 -5 days.

4 We cannot sent to PO Boxes.

5 Orders are dispatched from Bali within 3 days ... unless otherwise stated.

6 Delivery times provided are estimates only and don't take into account possible delays caused by payment authorisation, stock availability or other matters out of our control.

7 We use DHL and EMS Intentional Express for freight. They provide full live online tracking and request a signature for delivery. So please include your telephone  number when you order, to assist delivery. 

8 You will receive a Tracking Number when goods have been shipped. 

9 We are not responsible for lost or stolen packages.

 

Returns

1 We offer store credit,exchange or refund within 21 days of your order date.

2 All returns are subject to inspection. Items that have been worn, soiled, altered or damaged are not eligible to return.Goods must be returned "as new" and unused. 

3 Any store credit or refund will be issued for the amount of the order EXCLUDING the original shipping.

4 Any shipping cost incurred to return goods is not covered or reimbursed by us.

5 No refunds issued for "change of heart".

6 Any discounted or sale goods cannot be returned.

7 If you wish to return goods, contact us by e mail and we will provide full address to send to. 

 

Taxes and Duties

We have no knowledge of your country's taxes, customs, duties or import fees and we cannot be held responsible for such costs.

Please consult your local import / custom agency if you need to know more.

We ship goods from Indonesia and pay the courier here. So you, ( as the importer ) , are liable for the goods to clear customs in your country and we cannot assist with this.

If you refuse a shipment from us, you are responsible for the original purchase and shipping charges, as well as any import or return fees.

Please e mail us if you need an more info or assistance.